Shipping policy
**Shipping Policy**
Thank you for choosing iswas ! We're committed to providing a seamless and reliable shipping experience for our customers across India. Please take a moment to review our Shipping Policy to understand how we process and deliver your orders.
**Shipping Timeframe within India**
Shipping to anywhere in India is free. Orders in major cities of direct connectivity, are delivered in 3-5 days*. For smaller cities and remote addresses, we keep a buffer of up to 5 days. Please note while placing an order for Indian delivery, An Indian number must be provided and this timeframe may vary based on factors such as destination location, and unforeseen circumstances.
*Excluding Sundays and Public holidays
**International Shipping**
Below are the standard Shipping details.
We understand you’ll like your order to reach you at the earliest. So our runners at UPS and DHL make sure your goods reach you, no matter where you are in the world, within 6-7 days. If you are in a major city, we reach you within 3-4 days. (*Excluding holidays). Below are the flat shipping charges:
<1 kg - INR 3000
1 kg-1.5 kg - INR 3500
1.5 kg - 2 kg - INR 4000
2 kg - 2.5 kg - INR 4500
2.5 kg - 4 kg - INR 5000
4 kg - 5 kg - INR 6000
>5 kg - INR 7000
* Excluding Sundays and Public Holidays. Delivery times are approximate and not guaranteed. iswas is not responsible for customs delays.
Custom duties/taxes and insurance are not included in your order, and may vary from country to country. If you wish to insure the packet, please do send us an email at iswasstudio@gmail.com . iswas cannot be held responsible for any items lost or damaged in transit.
Remote area Charges
All the shipping charges are flat charges and are not based on postal codes. While dispatching the order, if the shipping address is in a remote area you may hear from us regarding the balance payment of shipping charge difference.
**Order Processing**
Once you place an order, our team will work diligently to process and prepare your items for shipping. This process typically takes 1 to 2 business days. Orders placed on weekends or holidays will be processed on the next business day.
**Shipping Partners**
We collaborate with reputable shipping partners to ensure the safe and timely delivery of your orders. Our partners are experienced in handling a wide range of products and are well-equipped to provide a smooth shipping experience.
**Tracking Your Order**
After your order has been processed and shipped, we will provide you with a tracking number via email and/or Whatsapp. You can use this tracking number to monitor the progress of your delivery and get real-time updates on its status.
**Shipping Charges**
We offer a transparent shipping fee structure based on the order value and destination. The shipping charges will be calculated and displayed at the checkout before you finalize your purchase for orders within India.
**Delivery Delays**
While we strive to meet our delivery timeframe commitments, please understand that there could be occasional delays due to factors beyond our control, such as weather conditions, local disruptions, or public holidays. We appreciate your patience and understanding in such situations.
**Delivery Address**
Please ensure that you provide accurate and complete delivery information, including your address and contact details. We cannot be held responsible for delivery issues arising from incorrect or incomplete address information.
**Contact Us**
If you have any questions or concerns regarding our Shipping Policy, please feel free to contact us at [email address or phone number]. Our customer support team will be happy to assist you.
Please note that this policy is subject to change without prior notice. It's your responsibility to review this policy periodically for updates.
Thank you for choosing iswas as your preferred shopping destination!
